One Point Four Consulting

This Masterclass was a great day out of the office. Well organised with a good mix of thought-provoking content, networking, industry professional guest speakers & groupactivities. I personally left with some nlightening concepts to chew on. Thank you.

Managing Director

Discovery Vitality

A great masterclass – reignited my passion for CX.

Head of Member Experience

Johannesburg Stock Exchange

I enjoyed the venue – easy to find, accessible parking, catering was to my satisfaction. The presentation content was excellent.

General Manager

Merchants

Trainers were very knowledgeable and kept session interesting. Guest speakers are clearly experts in their own right and shared power full insight with audience.

Operations Manager

First National Bank

Great practical class that you can adopt into your workplace immediately.

Product Manager

Fedics

I enjoyed the day. Amazing how much more structured customer service has become over the years. I am looking forward to trying the customer journey mapping.

Operations Manager

First National Bank

I am not a CX specialist but after the day I had a very clear understanding of CX, its importance and how to apply the Customer Journey mapping process at work – I think it is going to assist us a lot.

Product Manager

Paygate

I’ve gained “language” and affirmation for issues that I’ve felt that we need to address as an organisation. A day well spent.

Customer Service Manager

First National Bank

It was a great experience. The class taught me a lot. I am able to implement many things taught in the master class. The class has also given me a new sense of excitement, and energy to get things done.

Complaints Manager

Fedics

Extremely enlightening.

District Manager

Adcorp Blu

I love the professionalism from the nlighten team. It really is refreshing to hear experts talk on the subject instead of hearing someone in the office trying to push something we have limited knowledge of.

Strategic Client Partner

Dark Fibre Africa

Great event, very informative and interesting.

Customer Experience Manager

Multiply

A great workshop. My expectations were met and I got some practical tips to implement.

Engagement Team Leader – Health

Fedics

It was an eye opener how you can unpack info and data of a client and repack to create better customer experience.

District Manager

Paygate

Nathalie and Brendon facilitated this Masterclass really well. They make it easy to understand and use real life examples to illustrate what they are presenting. Their energy keeps the room awake and I love that I can use what they’ve taught me immediately when getting back to the office. The whole day was really a great learning experience.

Customer Services Team Leader

Heavenly Sun Rays

I thoroughly enjoyed the morning sessions with Brandon and Nathalie – they know how to keep us engaged and interested.

Customer Experience Consultant

So Interactive

The nlighten team were entertaining and informative, as well as giving everyone in the room actionable tools for immediately improve CX across any corporate structure. It was great value and something I would recommend to any company or team looking to survive the next decade.

Digital Growth Manager

Direct Response Media

Nathalie and Brendon were very warm and welcoming which set the pace for a very comfortable day ahead. Topics discussed were very relevant to current business issues.

Regional Sales Manager

Old Mutual Insure

Great day & very valuable information.

Change Manager – Claims

Ludus Post Productions

What I appreciated about this masterclass is that while we had quite a variety of large corporate companies down to smaller start up entrepreneurs, the speakers managed to impart customer insight in a way that was essential to anyone’s business. I found myself really trying to absorb loads of valuable information to take it back and apply to my staff and business. A slick, informative and worthwhile day out of the office. I would highly recommend you take the time out and, without a doubt, the information you receive will be invaluable to your business.

Customer Liaison & Senior Producer

AppSolve

Nathalie and Brendon were fantastic, fully of energy, and great banter. This subject is clearly their passion and it rubs off on enthusiastic participants. I can only recommend this masterclass. They live what they preach. everything about the event had me (the customer) in mind. I came out inspired and envious of their team.

Custom Applications – Business Development & Customer Experience

Merchants – Dimension Data

Trainers were very knowledgeable and kept session interesting. Guest speakers are clearly experts in their own right and shared power full insight with audience.

Operations Manager

Momentum

The workshop challenged my thinking, my views and gave me an added advantage to do things differently.

Life Cycle & Client Experience Manager

Quest

CX Masterclass has empowered our business to redefine client experience and the tools that will inform the process to enhance our value proposition. The team is absolutely amazing and nlighten truly do care about our business.

Customer Experience Consultant

iSmart

I was looking for new learning to take our business forward and believe I got what I paid for.

Chief Operating Officer

BPESA

The content was very relevant to our industry and is much needed for BPOs in SA.

Strategic Delivery Manager

Bidvest Data

The content was great. The guest speakers were interesting. The energy was good.

Creative Lead

Puma

The CX Masterclass, is a good starting point for any company stakeholder to understand and develop a clear and directed Customer Journey Map and the importance of understanding the customer experience principles and its importance to the growth of the business.

Senior Team Head – Marketing

The Foschini Group

Fantastic Experience! Great balance between theory and practicality. The lessons learnt around customer expectation management, importance of consistency, employee empowerment and trust are crucial in the local context. CX trends and great lectures were relevant and interesting.

Customer Experience Trainee

Old Mutual Private Wealth

I found value in the Masterclass. It challenges your thinking and the guest speakers were very relevant and addressed topical issues. It also provides a structure that can be used to find solutions to most issues or challenges.

Strategic Relationship Manager

Puma

‘The CX Masterclass demystified CX and also the rationale around embarking on a process to focus business around the consumer. A day full of great tips and suggestions and quick ways to begin the focus on CX immediately. Detailed and well structured.’

Head of Marketing

Netcare Group

‘nlighten is very good at translating what is causing a problem or deficit in customer experience into practical and workable solutions and suggestions.’

Hospital Manager

Nedbank Limited

‘nlighten has helped to create a culture within the bank that is customer experience focused. They have helped us to look at how we interact with and talk to our clients and have ensured that our communications, both written and verbal, are client friendly and focused on enhancing customer experiences.’

Head of Customer Experience

Servest Group

‘nlighten’s approach is highly professional and they are very responsive. The output from nlighten’s work is professional, well-presented, and easy to understand and navigate. They understood our brief from the outset and crafted a unique process and well-designed methodology.’

Director

Singita Private Game Reserve

‘The Singita Directors were in agreement that the format of the programme, the delivery thereof and the outcomes were of a quality and level that exceeded our expectations. This has ensured that we have invited nlighten to facilitate a strategy session for the group, in the near future. There is no better endorsement than to be invited back.’

Group HR Director

TFG

‘nlighten live what they stand for, setting an excellent example of creating good customer experiences. The nlighten team are good communicators, making sure they remain top of mind. They are incredibly professional and efficient. We appreciate nlighten’s high standards.’

Credit and Marketing Manager

Casidra

‘nlighten is good at building relationships and excels at developing customer-centred mindsets.’

Human Resources Manager

Staff U Need

‘nlighten’s approach to training made it really come alive for our staff. They took the time to understand our brand, values, and business challenges and then tailored the training to those aspects of our business; while the facilitator took the time and effort to ensure that all the attendees were always on the same page. In meetings, many of our staff members still refer back to what they learnt during their nlighten training sessions.’

Support Services Manager

SFI

‘nlighten is very focused on what they do, and great at engaging people. There is a spark you can feel the very moment you meet the nlighten team. They are inspiring and have a refreshing ‘tag team’ way of presenting their content. This keeps audiences interested and engaged.’

Key Account Manager

Merchants

‘nlighten has become a real business partner to us. They are involved with and interested in our success, offering an integrated service, although we haven’t always been fully aware of all that is on offer. They are flexible in their reporting and when co-creating research questions with us. Once a problem has been diagnosed, they quickly offer recommendations about the way forward. nlighten takes its relationship with us very seriously indeed.’

Head of Operations

Maitland

‘nlighten’s execution is always top drawer, reliable, trustworthy and consistent. Nathalie and Brendon offer a service that is different from other service providers—we get the sense that they consider our business their business. They always have their ear to the ground for international best practice.’

Head | Business Development

Adcorp BLU

‘nlighten is good at building relationships and they make a huge effort to understand our business. nlighten’s output is excellent, as is their attention to detail. They are passionate about making a difference…and they do!’

Managing Executive | Coastal

Nashua Mobile

‘It’s not often you find exactly the right service provider for your needs via an internet search, but with nlighten, that’s exactly what Nashua Mobile has done. I have been so impressed with the quality of research, the presentation of results and the strategic understanding I’ve enjoyed from nlighten that I have already recommended them to a number of my colleagues in other areas of our business. nlighten has become an integral part of our service strategy.’

Head of Customer Service

Cape Grace Hotel

‘The feedback we get from nlighten regarding our guest experience is concise, understandable, well-presented and includes very relevant strategic insights. Our partnership with nlighten has added untold value to our business. So important is the nlighten feedback to us, in fact, that it has been included as an essential component of our staff incentive programme.’

Executive – Guest Relations

Citadel Wealth Management

‘Our business is based around our clients and the relationships we have with them. Nathalie and her team took the time to understand our business and our desired outcomes. The process has been extremely informative, added tremendous value, been easy to develop and represents value for money to us. We will continue to work with nlighten in the future and highly recommend their business and the process.’

Marketing Director

Digital Generation

‘nlighten’s response times are good. They are excellent communicators and have a comfortable and relaxed way of communicating, while their reports on and presentation of research are of an exceptional standard.’

Quality Assurance Officer

CTICC

‘nlighten are experts at customer service, drawing analytics from their research and getting relevant information from our clients.’

General Manager | Commercial

Adcorp BLU

‘nlighten has become a real business partner to us. They are involved with and interested in our success, offering an integrated service, although we haven’t always been fully aware of all that is on offer. They are flexible in their reporting and when co-creating research questions with us. Once a problem has been diagnosed, they quickly offer recommendations about the way forward. nlighten takes its relationship with us very seriously indeed.’

Chief Strategic Officer

Maitland

‘nlighten very quickly came to understand the specifics of Maitland’s various business streams. They are open, available and approachable, and it’s a real pleasure to do business with them. nlighten is good at pushing the conversation forward and quick to suggest next steps. Information is always presented in a logical and easily digestible format, and their follow-up is also exceptional. They drive an objective hard, and we appreciate that.’

Head of Marketing

Adcorp Industrial Services

‘nlighten is really good at relationship building and they quickly got to know our business. They present themselves and their services in a very professional manner and we consider them an important strategic business partner. Over time, they have come to understand our business well.’

Managing Executive | Supply Chain Business

CGIC

‘nlighten is passionate and enthusiastic about what they do. They display a keen willingness to help us get to the top of our game, and their research questions to clients are well-structured.’

Head: Distribution

Tsebo Group

‘nlighten is super professional in the way they interact with everyone who comes into contact with them. Their general responsiveness is excellent.’

Director - Customer Service

Merchants

‘nlighten has a very professional approach and attitude; the way they treat their clients is second to none. They are honest and do not mince their words, which we appreciate. I’ve had this experience with both Nathalie and Nicola.’

Operations Director