About: Nathalie Schooling
- Profile
- nlighten. CEO An experienced strategist, trainer and customer experience improvement specialist, Nathalie has more than 25 years of experience in the customer service industry.
Posts by Nathalie Schooling:
- Customer experience – the next frontier for leading B2B companies
- Customer experience and the CEO of the future
- An open letter to Sean Nourse, CEO at MWEB
- 5 Ways COVID-19 is shaping CX trends
- Customer experience in a brave new world for business
- Customer experience in a chaotic world
- Articulating Your Value Proposition
- Setting Customer Expectations Correctly
- Data Rich, Insight Poor?
- Empathy and the Fourth Industrial Revolution
- Thomas Cook’s Failure to Diversify
- Cyberspace Can be Lonely: Give Your Customer Someone to Talk To
- Stay Relevant-Why (1 of 2 parts)
- How to Be a Better Customer Experience Leader
- Recording Voice of Customer (V0C) is Important, But Are You Listening?