About: Nathalie Schooling
- Profile
- nlighten. CEO An experienced strategist, trainer and customer experience improvement specialist, Nathalie has more than 25 years of experience in the customer service industry.
Posts by Nathalie Schooling:
- The Good, The Bad, and The Ugly of CX
- True or false: If you can’t measure it, you can’t manage it?
- 5 components that drive customer loyalty
- You can’t fake care
- A quick guide to modernising your CX
- 3 easy steps to determine ROI on CX
- The dark side of digitisation in CX
- Why an effective continuous improvement program is essential to good CX
- Why breaking down silos is essential to great CX and how to do it
- A number won’t tell you “the why?” Replace vague scores with detailed insights
- Net Promoter Score: an outdated metric in need of an upgrade
- How to inspire the cultural change needed for CX success.
- Customer experience – the next frontier for leading B2B companies
- Customer experience and the CEO of the future
- An open letter to Sean Nourse, CEO at MWEB
