About: Nathalie Schooling
- Profile
- nlighten. CEO An experienced strategist, trainer and customer experience improvement specialist, Nathalie has more than 25 years of experience in the customer service industry.
Posts by Nathalie Schooling:
- Why an effective continuous improvement program is essential to good CX
- Why breaking down silos is essential to great CX and how to do it
- A number won’t tell you “the why?” Replace vague scores with detailed insights
- Net Promoter Score: an outdated metric in need of an upgrade
- How to inspire the cultural change needed for CX success.
- Customer experience – the next frontier for leading B2B companies
- Customer experience and the CEO of the future
- An open letter to Sean Nourse, CEO at MWEB
- 5 Ways COVID-19 is shaping CX trends
- Customer experience in a brave new world for business
- Customer experience in a chaotic world
- Articulating Your Value Proposition
- Setting Customer Expectations Correctly
- Data Rich, Insight Poor?
- Empathy and the Fourth Industrial Revolution