Our
CX Tool

Take a quick 5 minute survey to find out how your business rates, in terms of Customer Experience evolution.

You will be shown 10 statements and will be asked to rate your business out of 10 on each point.

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01 / 10

Empathy

We establish long-term relationships with our clients that make them feel that we know their challenges and business objectives.

Based on your organisation’s approach to customers, how would you rate the statement above?

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Never
Undecided
Always
02 / 10

Personalisation

We understand our different client personas, and what their pain points are; to engage and communicate with them in a personal and empathetic manner.

Based on your organisation’s approach to customers, how would you rate the statement above?

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Never
Undecided
Always
03 / 10

Innovation

We consistently strive to think differently and come up with new and proactive ways of improving our products, processes, client interface and overall experience.

Based on your organisation’s approach to customers, how would you rate the statement above?

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Never
Undecided
Always
04 / 10

Ease of Business

We communicate in simple and clear language, our clients can connect with us easily, can log complaints effortlessly and we are easy to do business with, on all channels.

Based on your organisation’s approach to customers, how would you rate the statement above?

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Never
Undecided
Always
05 / 10

Value

The way we create value for our customers is well understood and articulated through all levels of staff.

Based on your organisation’s approach to customers, how would you rate the statement above?

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Never
Undecided
Always
06 / 10

Customer Feedback

Top management takes customer feedback seriously. It is used as a tool for improving our processes, systems and staff training – as well as for rewarding our staff when they create a wow experience.

Based on your organisation’s approach to customers, how would you rate the statement above?

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Never
Undecided
Always
07 / 10

How we make customers feel

Our customers like doing business with us and our staff understand what their individual contributions are to make this happen.

Based on your organisation’s approach to customers, how would you rate the statement above?

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Never
Undecided
Always
08 / 10

Staff Empowerment

Our staff are empowered and motivated to give great service to our customers.

Based on your organisation’s approach to customers, how would you rate the statement above?

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Never
Undecided
Always
09 / 10

Outside-in approach

We understand our customer journey from start to finish and are encouraged to see our business through our customers’ eyes.

Based on your organisation’s approach to customers, how would you rate the statement above?

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Never
Undecided
Always
10 / 10

Trust

Our customers trust our product or service.

Based on your organisation’s approach to customers, how would you rate the statement above?

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Never
Undecided
Always
You scored
0%

S. O. S you’re sinking fast!

But don’t worry, we can save you. Let us help you improve those bottom-line sales by becoming more client-centric. With our help, you’ll be plain sailing in no time!

Send for help, you’re losing this game.

Let us help you stay relevant, improve your bottom line and stand out from your competitors with a robust CX strategy.

Ooh this is awkward, your clients will be packing their bags in no time.

The good news is that you’ve come to the right place. With an effective CX strategy, we can help you retain the clients you have and grow your client base to one that will reward you with repeat sales.

We’re going to be straight with you, it’s not looking good.

This score tells us that your CX strategy if you even have one, is not working for you. What you need is a robust client retention as well as a client acquisition strategy. Get in touch with us, we can help!

You’re on the path, but you’re getting left behind.

With this score, your client retention rate will only continue to decline. To regain customer loyalty and boost sales, let us help with your CX strategy. Not only will you see improvements fast, but you’ll start beating out your competition too.

It’s a pass, but the heat is on.

With this score, you’re walking a very slippery downhill slope. But the good news is, there is room for improvement and with a little planning, you’ll be back on track in no time. Give us a call, and we’ll show you how to increase those sales with the right CX strategy.

Good effort, but don’t get too comfortable, there is work to be done if you want to stay in the game.

With this score, you’re in danger of taking your eye off the ball. With the right CX strategy, we can make sure that doesn’t happen, so give us a call and let’s boost those sales!

Not too shabby, you clearly know a thing or two about CX!

Why not take your CX even further with increased client retention & loyalty? Call us and let’s give those competitors a run for their money!

Nice one! You’re cooking with gas!

To maintain and even grow this level of customer loyalty, you need to be implementing a CX strategy that is not only robust but adaptable. Give us a call and let’s see how we can keep you ahead of the pack.

Wow! You’re in a league of your own!

Don’t take your foot off the peddle though, clients expectations are ever-changing! Get in touch with us to find out how we can offer you the latest CX insights that will help keep you at the top of your game.

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