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CX Newsroom
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Blog
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ARTICLES
16 November 2023
Companies and their staff like remote-hybrid work. The problem is their customers don’t!
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Customer experience
7 November 2023
Marketing smoke and mirrors – a recipe for a CX disaster
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Customer experience
11 October 2023
Customer Service vs. Customer Experience
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Vlog
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VIDEOS
How do you create an authentic brand experience?
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Why your customer satisfaction scores are high but growth is low.
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Client retention or acquisition? What should you focus on?
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in the Press
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PRESS
21 November 2023
Crises: Which Of Our Fearsome Foursome Is Hitting SA Businesses Hardest?
iafrica.com
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16 November 2023
Companies and employees like Remote-Hybrid work. Customers don't!
africanmarketingconfederation.org
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7 November 2023
Newsjacking gone wrong – a recipe for a CX disaster
bizmag.co.za
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6 November 2023
Marketing smoke and mirrors: How to avoid CX fails
www.mediaupdate.co.za
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Podcasts
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PODCASTS
Our Research and Analysis Reports
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REPORTS
22 February 2023
The Executive Summary for the INFORMATION SERVICES SECTOR CUSTOMER EXPERIENCE RESEARCH 2022
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Case Studies
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CASE STUDIES
25 July 2023
How real-time insights give Tsebo Solutions Group the competitive edge
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