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Blog
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ARTICLES
behaviour
14 March 2025
Unlocking Customer Delight: Why Emotional Intelligence is Your Secret Weapon
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client satisfaction
11 February 2025
Being Responsive – The Silver Bullet in improving CX
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client satisfaction
17 December 2024
Caring: The True Heart of Business Success
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Vlog
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VIDEOS
Pearls of Wisdom
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How do you accommodate your customers' emotional responses?
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How do you create an authentic brand experience?
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in the Press
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PRESS
2 September 2024
Why customer experience is now considered the number one differentiator (Page 30)
webkiosk.globalafricanetwork.com
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22 May 2024
BBRIEF - Threat of customer push-back against AI looms large
www.bbrief.co.za
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15 May 2024
Martechvibe - CX Re-Design Need Not Be a Complete Overhaul
martechvibe.com
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13 May 2024
The Media Online - Let the ecommerce brand war begin
themediaonline.co.za
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Podcasts
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PODCASTS
Our Research and Analysis Reports
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REPORTS
22 February 2023
The Executive Summary for the INFORMATION SERVICES SECTOR CUSTOMER EXPERIENCE RESEARCH 2022
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Case Studies
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CASE STUDIES
26 September 2024
Understanding the CX journey: a case study in strategic alignment
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