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20 May 2018
Melissa’s Cafe – The cost of focusing on product over people
www.iol.co.za
Read
22 June 2018
Should we be redesigning our customer experiences?
www.itnewsafrica.com
Read
9 July 2018
Golden rules for creating memorable customer experiences
www.businesslive.co.za
Read
21 July 2018
The emergence of a unified retail model
www.itnewsafrica.com
Read
31 August 2018
Bye bye British Airways / Comair
www.news24.com
Read
3 September 2018
Your employees as your advocates
www.hrpulse.co.za
Read
5 April 2019
Will CX make or break your business?
www.bizcommunity.com
Read
20 May 2019
The human factor: a top insight from a CX Masterclass
www.bizcommunity.com
Read
21 May 2019
The Human Factor Will Always Come First in Customer Experience
www.fastcompany.co.za
Read
22 May 2019
Debunking 5 myths around CX
www.bizcommunity.com
Read
24 June 2019
Local businesses lose up to 30% on new sales if customer service is done wrong
www.iol.co.za
Read
1 July 2019
Lack of attention to Customer Experience is costing your business-study reveals
www.itnewsafrica.com
Read
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