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2 July 2019
SA Inc is squandering sales growth
it-online.co.za
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3 July 2019
SA retail ‘squandering’ sales growth – client experience expert
www.fin24.com
Read
27 September 2019
Thomas Cook failed to adapt to a new generation of travellers
www.moneymarketing.co.za
Read
27 September 2019
Thomas Cook missed the digitalisation boat, and suffered for it: experts
www.timeslive.co.za
Read
10 October 2019
SA companies lack customer service focus – report
www.moneyweb.co.za
Read
14 October 2019
SA company leaders are ‘out of touch’ with customers
www.mediaupdate.co.za
Read
6 November 2019
How to get ahead of FOMO this Black Friday
www.iol.co.za
Read
6 November 2019
Black Friday faux pas – forgetting the customer experience
www.iol.co.za
Read
7 November 2019
Here’s how to beat the Black Friday online queues on 29 November – and you can start now
www.businessinsider.co.za
Read
11 November 2019
Common mistakes SA retailers make on Black Friday
www.fastcompany.co.za
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2 December 2019
Empathy in customer service enhanced by technology
www.leader.co.za
Read
19 December 2019
‘Vindicated’ Sisa Ntshona reinstated as CEO of SA Tourism
citizen.co.za
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