South Africa’s leading multi-disciplinary
Customer Experience (CX) Specialists

“CX Business Covid-19 Research”
July 2020 is now available.

Our Promise

We enable you to create the kind of customer experiences that will grow your market share, boost brand value and build overall business resilience, with significant impact to your bottom line.

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How We Can Help


To take the guesswork out of managing your customer expectations, nlighten’s expert researchers ensure the most accurate feedback by connecting with your customers personally and asking the right questions.

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Tailor-made customer experience workshops and forums, customised to your business, identify your customer experience strategy and pave the way for transforming your business culture. This includes our SETA-accredited Train-the-Trainer Programme.

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By extracting key customer research insights, and combining it with your business goals, nlighten helps you build a robust CX action plan, and helps you to make it part of your long-term business strategy.

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Globally, Customer Journey Mapping (CJM) has become the go-to method for designing and redesigning the customer experience, used by the world’s most successful businesses.

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Customer Experience Redesign

nlighten creates enhanced end-user satisfaction and interaction with your digital product by improving the usability, accessibility, and pleasure provided in the user interaction.

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CX MasterClass

The best way to build your brand is to make your customers happy. And our one-day workshop will tell you how. Learn how to enhance your customer’s experience by moving with the times and giving customers what they want.

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About nlighten

We help you build unforgettable customer experiences.

From small companies to household brands, nlighten has established a niche approach to Customer Experience in South Africa and beyond, working cross-industry since 2005.

We believe in the need to measure, and continuously improve, the customer experience.

By gathering detailed feedback and insights from your clients, we help you gauge their expectations. From here, we help you navigate the way forward, setting strategy into motion and significantly enhancing the way your clients interact with your business.


Our masterclasses have been delivering tangible results for over 600 businesses to date

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Our Approach

Your business is built on your customers’ loyalty.

We help you create the kind of experiences that will grow your market share, boost brand value and build overall business resilience, with significant impact to your bottom line.

To this end, we have grown a prominent network of local and international customer experience experts, allowing us to combine international best practice with local insight.

Our approach is to partner with you to enhance your customer experience, in every interaction, from the outside in.

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our approach