South Africa’s leading multi-disciplinary
Customer Experience (CX) Specialists
“CX Business SA 2019 research report”
is now available. Download today and get valuable insights.
We help you create the kind of experiences that will grow your market share, boost brand value and build overall business resilience, with significant impact to your bottom line.Learn More
How We Can Help
To take the guesswork out of managing your customer expectations, nlighten’s expert researchers ensure the most accurate feedback by connecting with your customers personally and asking the right questions.Read More
Tailor-made customer experience workshops and forums, customised to your business, identify your customer experience strategy and pave the way for transforming your business culture. This includes our SETA-accredited Train-the-Trainer Programme.Read More
By extracting key customer research insights, and combining it with your business goals, nlighten helps you build a robust CX action plan, and helps you to make it part of your long-term business strategy.Read More
Globally, Customer Journey Mapping (CJM) has become the go-to method for designing and redesigning the customer experience, used by the world’s most successful businesses.Read More
nlighten creates enhanced end-user satisfaction and interaction with your digital product by improving the usability, accessibility, and pleasure provided in the user interaction.Read More
We help you build unforgettable customer experiences.
From small companies to household brands, nlighten has established a niche approach to Customer Experience in South Africa and beyond, working cross-industry since 2005.
We believe in the need to measure, and continuously improve, the customer experience.
By gathering detailed feedback and insights from your clients, we help you gauge their expectations. From here, we help you navigate the way forward, setting strategy into motion and significantly enhancing the way your clients interact with your business.
Our masterclasses have been delivering tangible results for over 600 businesses to dateLearn More
Your business is built on your customers’ loyalty.
We help you create the kind of experiences that will grow your market share, boost brand value and build overall business resilience, with significant impact to your bottom line.
To this end, we have grown a prominent network of local and international customer experience experts, allowing us to combine international best practice with local insight.
Our approach is to partner with you to enhance your customer experience, in every interaction, from the outside in.Learn More
‘nlighten are enthusiastic and fun to deal with, and have a professional way of being that is credible and inspiring. We are delighted to be clients, and get the impression the feeling is mutual. They are great communicators.’
MD Institutional Clients
‘nlighten has a very specific and well-established methodology that works. They are cost-effective and timeously deliver results that add value. They never tell me how to run my business, which I appreciate. Above all, they stick to the brief.’
Chief Operating Officer
‘nlighten’s world-class Master Classes are inspirational. The customer journey mapping exercise opened our eyes to the obvious. The practical exercise has really stayed with me, reminding me how important it is to always be aware of what people are experiencing.’
General Manager | Food & Beverage
‘nlighten are professional and expert at what they do, yet offer a personal touch. This is valuable in today’s business environment, where everything tends to be commodified. nlighten really gets involved and invests heavily in their client relationships.’
‘nlighten deliver what they promise and consistently supply proactive intelligence, which plays a strategic role in how we manage our business. What’s more, nlighten is quick to identify on-sell opportunities and point out problem areas that we can respond to promptly.’
Managing Executive | Inland
‘nlighten is professional, yet the service is intimate and personalised. They are highly responsive and deliver work of exceptional quality, paying meticulous attention to detail.’
Old Mutual Insure
Head of Customer Experience