Welcome
South Africa’s leading multi-disciplinary
Customer Experience (CX) Specialists
“CX Business Covid-19 Research”
July 2020 is now available.
Our Promise
We enable you to create the kind of customer experiences that will grow your market share, boost brand value and build overall business resilience, with significant impact to your bottom line.
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Listen to our latest podcast
How We Can Help
VoC
Research
To take the guesswork out of managing your customer expectations, nlighten’s expert researchers ensure the most accurate feedback by connecting with your customers personally and asking the right questions.
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Training
Tailor-made customer experience workshops and forums, customised to your business, identify your customer experience strategy and pave the way for transforming your business culture. This includes our SETA-accredited Train-the-Trainer Programme.
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Strategy
By extracting key customer research insights, and combining it with your business goals, nlighten helps you build a robust CX action plan, and helps you to make it part of your long-term business strategy.
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Customer
Journey
Mapping
Globally, Customer Journey Mapping (CJM) has become the go-to method for designing and redesigning the customer experience, used by the world’s most successful businesses.
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Customer Experience Redesign
nlighten creates enhanced end-user satisfaction and interaction with your digital product by improving the usability, accessibility, and pleasure provided in the user interaction.
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CX MasterClass
Workshops
The best way to build your brand is to make your customers happy. And our one-day workshop will tell you how. Learn how to enhance your customer’s experience by moving with the times and giving customers what they want.
Read MoreAbout nlighten
We help you build unforgettable customer experiences.
From small companies to household brands, nlighten has established a niche approach to Customer Experience in South Africa and beyond, working cross-industry since 2005.
We believe in the need to measure, and continuously improve, the customer experience.
By gathering detailed feedback and insights from your clients, we help you gauge their expectations. From here, we help you navigate the way forward, setting strategy into motion and significantly enhancing the way your clients interact with your business.
600+
Our masterclasses have been delivering tangible results for over 600 businesses to date
Learn MoreOur Approach
Your business is built on your customers’ loyalty.
We help you create the kind of experiences that will grow your market share, boost brand value and build overall business resilience, with significant impact to your bottom line.
To this end, we have grown a prominent network of local and international customer experience experts, allowing us to combine international best practice with local insight.
Our approach is to partner with you to enhance your customer experience, in every interaction, from the outside in.
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Testimonials
‘nlighten deliver what they promise and consistently supply proactive intelligence, which plays a strategic role in how we manage our business. What’s more, nlighten is quick to identify on-sell opportunities and point out problem areas that we can respond to promptly.’
Adcorp BLU.
Managing Executive | Inland
‘nlighten has a very specific and well-established methodology that works. They are cost-effective and timeously deliver results that add value. They never tell me how to run my business, which I appreciate. Above all, they stick to the brief.’
Tritech Media
Chief Operating Officer
‘nlighten are enthusiastic and fun to deal with, and have a professional way of being that is credible and inspiring. We are delighted to be clients, and get the impression the feeling is mutual. They are great communicators.’
Maitland
MD Institutional Clients
‘nlighten are professional and expert at what they do, yet offer a personal touch. This is valuable in today’s business environment, where everything tends to be commodified. nlighten really gets involved and invests heavily in their client relationships.’
DHL
Commercial Director
“I value the independent, neutral perspective that nlighten offer our CX initiatives. The quality of their research is top class. nlighten are and utterly professional and their Voice of Client insights are absolutely invaluable. We would not be able to run or grow this organization without t their input. I would recommend nlighten whole-heartedly. I would recommend them for their business ethos, really adding value and making a difference. They don’t simply tick boxes. They definitely have the future of your business in mind”.
CTICC
Julie-May Ellingson, Cape Town International Convention Centre (ex CEO)
‘nlighten is professional, yet the service is intimate and personalised. They are highly responsive and deliver work of exceptional quality, paying meticulous attention to detail.’
Old Mutual Insure
Head of Customer Experience
Clients
