CX experts behind leading brands

Unlock the potential of customer experience—it’s your secret weapon! With 70% of buyers influenced by their emotions, mastering this aspect can significantly enhance loyalty and profits.

Founder Nathalie Schooling reflects on 20 years at nlightencx, revealing how authentic care, not just metrics, forms the true foundation of exceptional customer experience and business success.

Enhance customer experience by combining AI with human insight—South African companies need to address skill gaps and build trust to prevent expensive errors.

The financial services sector values CX with a 79% satisfaction index but faces challenges in leadership buy-in and digital transformation.

This comprehensive research compares UK and SA facilities management sectors during COVID-19, revealing adaptation strategies, technology investment priorities, and market competitiveness insights.

Discover how breaking down organisational silos could triple your revenue growth while boosting employee engagement—the hidden barrier to delivering exceptional customer experiences.

POPIA compliance alone isn't enough to rebuild consumer trust. Nathalie Schooling emphasises that only an authentic and seamless customer experience can bridge the trust gap in South Africa long-term.

Transformed operations and culture with client and staff insights, driving leadership growth and client-centric solutions.

CX expert Nathalie Schooling critiques Standard Bank's NPS survey approach, revealing crucial mistakes companies make when requesting customer feedback—and how to fix them.