practical CX training for real-world results

Attending the CX Masterclass was an insightful and inspiring experience that provided practical tools, fresh perspectives, and actionable strategies that I can apply immediately in the workplace. I would highly recommend it to anyone considering attending, as it not only strengthens your understanding of customer experience but also challenges you to think differently about leadership, innovation, AI, and creating meaningful customer connections.

EXECUTIVE HEAD: OPERATIONS
Fundi Capital

The CX Masterclass had me thinking differently about customers experience. It is a totally different point of view but still addresses the most important principles in business. One gets to put themselves in the shoes of a customer at a different level, using emotions which I think in this day and age are so vital.

EVENT SERVICES MANAGER
CTICC

Attending the CX Masterclass was an engaging and insightful experience, with practical examples that made the concepts easy to relate to and apply. I would highly recommend it to anyone interested in strengthening their customer-centric approach, as it offers valuable perspectives and actionable takeaways.

BUSINESS PROCESS ENGINEER
Capitec

I loved all the sessions, there was technical learning and then emotional learning, and both can be applied in practice if applied correctly. We learnt these skills, and my experience wasn’t life changing, but it touched on the small, important points that all add up and sit with me and my subconscious.

SPECIALIST: SALES & BUSINESS DEVELOPMENT MANAGER
Altron

We had an outstanding experience in the Masterclass. It was out and out the best experience I have ever had in the CX space and I have attended a number of CX conferences and workshops. The Masterclass was extremely inspirational for our staff at a very important time for Futuregrowth.

BARRON AFRICA
COO
Futuregrowth

The CX Masterclass delivery was really great by Brendon and Nathalie. They were the highlight of the CX Masterclass delivery. I am rejuvenated, energised and my perspective has been broadened in everything I do.

JACOB MOGALE
Group Commercial Executive
Adcorp

Guest speakers were amazing! The practical exercise of walking to a normal store that we all use in our personal lives helped to land the message. I walked away, energised, motivated and very much aware of what to do differently to improve CX, both internally and for our customers.

PHAKAMA QOBOSHIYANA
Head of Credit IT
Standard Bank

I highly recommend nlightencx cx Masterclass!! You literally walk away with value and action plans!

NICOLE WATKINS DE VILLIERS
Client Experience Head
FNB Broader Africa 

The presentations were thoroughly engaging. The way Nathalie and Brendon both framed the CX insights and content has deepened my understanding of the concept.

SEAN ELLIOTT
Managing Director
Exim

Guest speakers were amazing! The practical exercise of walking to a normal store that we all use in our personal lives helped to land the message. I walked away, energised, motivated and very much aware of what to do differently to improve CX, both internally and for our customers.

PHAKAMA QOBOSHIYANA
Head of Credit IT
Standard Bank