CX newsroom. where experience meets insight.

Meet Nathalie Schooling, a CX trailblazer who turned her passion into a thriving business, proving that courage and customer insights can reshape service excellence.

Discover the overlooked challenges of remote work—while employees enjoy the flexibility, customers may not share their enthusiasm. Without effective solutions, customer experience (CX) could suffer in a hybrid environment.

Discover how Covid-19 transformed customer service, emphasising empathy, hygiene, and supporting small businesses as key factors in winning customer loyalty.

Explore how AI and chatbots are reshaping customer experience in Africa, balancing smart tech efficiency with the irreplaceable human touch to deliver real CX excellence.

Explore how the pandemic has fueled a surge in demand for immune-boosting supplements like vitamin C and zinc, challenging suppliers to keep up.

Explore how the remote-hybrid work model, cherished by businesses and employees for its flexibility, frustrates customers due to subpar service.

Tune in to Radio 702’s Afternoon Drive to catch Nathalie Schooling as she dives into the importance of customer experience—no nonsense, just genuine insights and practical advice.

Discover why POPIA compliance alone won’t automatically rebuild consumer trust. According to Nathalie Schooling, only authentic and seamless customer experience can effectively bridge the trust gap in South Africa for the long term.

Discover how Standard Bank is betting on tech and CX to stay ahead. Resilience starts with putting customers first in a shaky economy.

Explore how redesigning customer experiences through journey mapping puts businesses in their customers’ shoes, unlocking emotional insights that drive loyalty and growth.

Explore the reasons why exceptional service outshines low prices. Empathy, quality, and genuine human connections foster loyalty during challenging times. Relying solely on bots won’t be enough.