CX newsroom. where experience meets insight.

Explore how unified retail merges the convenience of online shopping with the engaging atmosphere of in-store experiences, creating delight for customers across all channels. The future of retail is all about seamless integration!

Learn why South African consumers facing load-shedding and rising inflation prioritize excellent service over the lowest prices—quality experiences always outshine budget options.

Explore the reasons behind the widespread dissatisfaction with AI chatbots, highlighting the frustration, lack of empathy, and trust concerns that contribute to the negative sentiment towards automation.

Discover the importance of meaning over money—employees today seek purpose rather than just perks. To keep your best talent, prioritise empathy over empty promises.

Learn how South African businesses are rethinking agility, empathy, and digital transformation as they adapt to shifting customer expectations in a post-pandemic world.

Uncover the reasons behind the disconnect among SA leaders and their customers—while 72% acknowledge the importance of customer experience, just 18% prioritise it. This gap is proving to be a costly oversight.

Discover how SA's slow economy hits consumer spending. Insights from nlightencx on supplier payments, commuter struggles, and customer experience strategies.

Are emojis the secret sauce or a slippery slope in business comms? With leaders split down the middle, this article dives into when an emoji builds rapport, and when it backfires.

Discover the 5 smart moves modern companies are making to keep their top talent engaged, empowered, and far from the exit door.

Discover why many South African companies are failing in customer experience. Nathalie Schooling emphasizes that neglecting service isn’t just harming loyalty; it’s stifling growth as well.

Explore how reverse logistics is key to e-commerce success in South Africa. Learn why hassle-free returns boost customer loyalty and grow your business!