CX Isn’t a Platform. It’s a Philosophy
Several reports are warning that quality CX is facing a crisis. Nathalie Schooling profiles two brands getting it right and shares three key actions CX leaders can take
Feedback should feel like a gift, not a chore
Feedback has become something people endure instead of something they feel invited into. In a world where every moment is met with a rating request, real insight is being lost behind rushed clicks and empty stars. The problem isn’t that people don’t care.
Tsebo Solutions Group
See how Tsebo used the nsights platform to capture live feedback, reduce churn, and integrate CX into daily operations.
Value vs Cost
In business, it’s tempting to chase the cheapest option—but that can come at a steep price. Drawing from decades of leadership experience, I share the one question that’s shaped every strategic decision I’ve made: “Will this create value, or is it just a cost?” It’s a simple filter with powerful results—and it might just change how you lead, spend, and serve.
Golden Rules for Creating Memorable Customer Experiences (Financial Mail)
Explore the golden rules of unforgettable CX – where emotion, not transactions, builds loyalty. Plan it. Personalise it. Make your brand truly memorable.
