CX Isn’t a Platform. It’s a Philosophy
Several reports are warning that quality CX is facing a crisis. Nathalie Schooling profiles two brands getting it right and shares three key actions CX leaders can take
Feedback should feel like a gift, not a chore
Feedback has become something people endure instead of something they feel invited into. In a world where every moment is met with a rating request, real insight is being lost behind rushed clicks and empty stars. The problem isn’t that people don’t care.
Golden Rules for Creating Memorable Customer Experiences (Financial Mail)
Explore the golden rules of unforgettable CX – where emotion, not transactions, builds loyalty. Plan it. Personalise it. Make your brand truly memorable.
Consumers’ Expectations are Changing (IT Online)
Discover how Covid-19 changed customer expectations, made empathy essential, established hygiene as a must-have, and transformed local loyalty in the retail landscape.
Growth, Challenges and Opportunities in South Africa (Issuu)
Navigate the complexities of omnichannel retail in South Africa, where customer demands intersect with last-mile delivery challenges, aiming for online success? It all comes down to logistics.
Customer Experience Trumps Product and Price in 2020 (BizCommunity)
Discover why customer experience has taken precedence over price—shoppers are seeking connection, not just products. Prioritise empathy, or risk falling behind.