Uncover how loadshedding is impacting more than just electricity—it’s also affecting retail customer experience. Understand why adaptability and empathy are essential for navigating these challenges ahead.
Explore how Ogilvy’s 16 One Show awards highlight the transformative power of storytelling and creativity in creating meaningful impact and positive change in marketing.
Discover how South African businesses are tackling the AI skills gap and customer resistance in customer experience, with insights for successful implementation.
Discover how British Airways’ exit from South Africa, as Comair pulls the plug, signals a major shake-up in local air travel.
Unpack the CX lessons behind Melissa’s liquidation, where a failure to prioritise customer experience ultimately overshadowed premium products and a beloved brand identity.
Explore how businesses can elevate their customer experience by making minor yet meaningful changes to touchpoints, leveraging data and customer insights for impactful results.