Threat of Customer Push-Back Against AI Looms (BBrief)
Discover how South African businesses are tackling the AI skills gap and customer resistance in customer experience, with insights for successful implementation.
Bye Bye British Airways / Comair (news24)
Discover how British Airways’ exit from South Africa, as Comair pulls the plug, signals a major shake-up in local air travel.
The Cost of Focusing on Product over People (IOL)
Unpack the CX lessons behind Melissa’s liquidation, where a failure to prioritise customer experience ultimately overshadowed premium products and a beloved brand identity.
Weather the Cost of Living Crisis with Good CX
Navigate the stormy economic seas of South Africa by transforming customer experience into your ultimate competitive advantage and survival strategy.
Amazon’s ‘Local Is Lekker’ Strategy Taps into Growth Potential (IOL)
Discover how Amazon’s strategic entry into the South African market, with its tailored local offerings, is set to tap into the growing online shopping potential.