Flat Earnings after $248M Joint Venture Losses for Standard Bank (Press Reader)
Discover how Standard Bank is betting on tech and CX to stay ahead. Resilience starts with putting customers first in a shaky economy.
Should we be Redesigning Our Customer Experiences? (IT News Africa)
Explore how redesigning customer experiences through journey mapping puts businesses in their customers’ shoes, unlocking emotional insights that drive loyalty and growth.
Thanks, but no Thanks
Reveal the secret to effortless online shopping by transforming product returns from a dreaded chore into a seamless customer experience.
Adapting to Changing Customer Behaviour (African Retail)
Learn how South African businesses are rethinking agility, empathy, and digital transformation as they adapt to shifting customer expectations in a post-pandemic world.
Sluggish Economy Takes a Toll on Consumer Spending (Moneyweb)
Discover how SA’s slow economy hits consumer spending. Insights from nlightencx on supplier payments, commuter struggles, and customer experience strategies.