Customer Experience Trumps Product and Price in 2020 (BizCommunity)
Discover why customer experience has taken precedence over price—shoppers are seeking connection, not just products. Prioritise empathy, or risk falling behind.
Loadshedding Hits the Unprepared in Retail and Hospitality (BizCommunity)
Uncover how loadshedding is impacting more than just electricity—it’s also affecting retail customer experience. Understand why adaptability and empathy are essential for navigating these challenges ahead.
Ogilvy’s Creative Triumph: Winning 16 One Show Awards and Driving Impact (Media Online)
Explore how Ogilvy’s 16 One Show awards highlight the transformative power of storytelling and creativity in creating meaningful impact and positive change in marketing.
Threat of Customer Push-Back Against AI Looms (BBrief)
Discover how South African businesses are tackling the AI skills gap and customer resistance in customer experience, with insights for successful implementation.
Bye Bye British Airways / Comair (news24)
Discover how British Airways’ exit from South Africa, as Comair pulls the plug, signals a major shake-up in local air travel.
The Cost of Focusing on Product over People (IOL)
Unpack the CX lessons behind Melissa’s liquidation, where a failure to prioritise customer experience ultimately overshadowed premium products and a beloved brand identity.