Vitamin Sales get Covid Boost (Sunday Times)
Explore how the pandemic has fueled a surge in demand for immune-boosting supplements like vitamin C and zinc, challenging suppliers to keep up.
Companies and Employees like Remote-Hybrid Work. Customers Don’t! (African Marketing Confederation)
Explore how the remote-hybrid work model, cherished by businesses and employees for its flexibility, frustrates customers due to subpar service.
Nathalie Schooling Live on the Afternoon Drive (Radio 702)
Tune in to Radio 702’s Afternoon Drive to catch Nathalie Schooling as she dives into the importance of customer experience—no nonsense, just genuine insights and practical advice.
POPIA: Too Little too Late? (IT Online)
Discover why POPIA compliance alone won’t automatically rebuild consumer trust. According to Nathalie Schooling, only authentic and seamless customer experience can effectively bridge the trust gap in South Africa for the long term.
Flat Earnings after $248M Joint Venture Losses for Standard Bank (Press Reader)
Discover how Standard Bank is betting on tech and CX to stay ahead. Resilience starts with putting customers first in a shaky economy.
Should we be Redesigning Our Customer Experiences? (IT News Africa)
Explore how redesigning customer experiences through journey mapping puts businesses in their customers’ shoes, unlocking emotional insights that drive loyalty and growth.