CX Re-Design Need not be a Complete Overhaul (Martech Vibe)
Explore how businesses can elevate their customer experience by making minor yet meaningful changes to touchpoints, leveraging data and customer insights for impactful results.
#BehindtheSelfie: Nathalie Schooling, Founder of Nlightencx (BizCommunity)
Meet Nathalie Schooling, a CX trailblazer who turned her passion into a thriving business, proving that courage and customer insights can reshape service excellence.
Amazon’s ‘Local Is Lekker’ Strategy Taps into Growth Potential (IOL)
Discover how Amazon’s strategic entry into the South African market, with its tailored local offerings, is set to tap into the growing online shopping potential.
Employees Love Remote Work, but Customers Strongly Don’t (IOL)
Discover the overlooked challenges of remote work—while employees enjoy the flexibility, customers may not share their enthusiasm. Without effective solutions, customer experience (CX) could suffer in a hybrid environment.
Covid-19 has Changed Consumers Expectations (BizCommunity)
Discover how Covid-19 transformed customer service, emphasising empathy, hygiene, and supporting small businesses as key factors in winning customer loyalty.
Can AI and Chatbots Really Deliver Customer Experience Excellence? (African Marketing Confederation)
Explore how AI and chatbots are reshaping customer experience in Africa, balancing smart tech efficiency with the irreplaceable human touch to deliver real CX excellence.