Employee Loyalty’s about Meaning, not Money (Business Day)
Discover the importance of meaning over money—employees today seek purpose rather than just perks. To keep your best talent, prioritise empathy over empty promises.
Adapting to Changing Customer Behaviour (African Retail)
Learn how South African businesses are rethinking agility, empathy, and digital transformation as they adapt to shifting customer expectations in a post-pandemic world.
SA Company Leaders are ‘Out of Touch’ with Customers (Media Update)
Uncover the reasons behind the disconnect among SA leaders and their customers—while 72% acknowledge the importance of customer experience, just 18% prioritise it. This gap is proving to be a costly oversight.
Sluggish Economy Takes a Toll on Consumer Spending (Moneyweb)
Discover how SA’s slow economy hits consumer spending. Insights from nlightencx on supplier payments, commuter struggles, and customer experience strategies.
#WorldEmojiDay: Businesses Divided on using Emojis in the Workplace (BizCommunity)
Are emojis the secret sauce or a slippery slope in business comms? With leaders split down the middle, this article dives into when an emoji builds rapport, and when it backfires.
5 Steps to Retain your Skilled Employees (Bizmag)
Discover the 5 smart moves modern companies are making to keep their top talent engaged, empowered, and far from the exit door.