SA Companies Lack Customer Service Focus (Moneyweb)
Discover why many South African companies are failing in customer experience. Nathalie Schooling emphasizes that neglecting service isn’t just harming loyalty; it’s stifling growth as well.
The Cost of Product Returns: How Reverse Logistics Can Make or Break E-commerce Businesses (Retail Brief Africa)
Explore how reverse logistics is key to e-commerce success in South Africa. Learn why hassle-free returns boost customer loyalty and grow your business!
South Africa Shines at Customer Centricity World Series Awards (Media Update)
Discover how nlightencx beat out global giants to claim Agency of the Year, proving local really can lead the world.
NPS is an Outdated Metric that gets Customer Satisfaction All Wrong (Financial Mail)
Discover how the Net Promoter Score could steer your customer experience strategy in the wrong direction, and learn what more insightful brands are doing to assess customer satisfaction accurately.
Long-term Recovery Won’t Come from Short-Term Thinking (Tourism Update)
Investigate ways for South Africa’s tourism industry to achieve sustainable growth by transforming low-wage jobs, focusing on enhancing service training, and fostering a sense of national pride from within.
Luxuries are Out: As Pandemic Hits, Consumers Tighten their Purse Strings (Daily Dispatch)
The Covid-19 pandemic has significantly altered consumer spending habits, with essentials taking precedence and luxuries being pushed aside. In South Africa, the focus has shifted towards trust, empathy, and supporting small businesses, reflecting a new mindset among consumers.